eBay Sellers: How to Deal with Difficult Customers

If you are an eBay seller, you will have to do business with eBay buyers. As traditional retailers do, you may also have a problem with some customers. While the majority of eBay buyers are more than pleasant to deal with, there are some who can “ruffle your feathers.” While your first thought may be to give a difficult eBay buyer a piece of your mind, you may want to refrain from doing so, especially if you rely on eBay to generate income for yourself and your family.

When it comes to dealing with difficult eBay buyers, one problem that commonly arises is with your current auction listings. It is not uncommon to get an eBay message from a buyer requesting that you lower your price on one of your listed items. In fact, it is not uncommon for an eBay buyer to mention that other eBay sellers have the same items listed for less. If and when this ever happens to you, you will want to keep your cool.

You should simply state that you are unable to lower your asking price. Kindly suggest to the eBay buyer in question that if they are looking for more affordable prices, they should consider doing business with an eBay seller who offers more affordable merchandise. The decision as to whether or not you want to lower your eBay prices is yours to make, but you should never feel pressured into doing so.

Another situation that commonly arises on eBay, concerning difficult eBay buyers, is the payment process. There are many eBay buyers who make the mistake of assuming that all eBay sellers accept the same methods of payments, but not all do. One of the most common methods of payment accepted is PayPal. If you currently do not have a PayPal account, you may want to look into doing so. Regardless of what methods of payments you do accept, you are urged to outline them in your auction listings.

Yes, eBay has a section for that, but, unfortunately, not all sellers make their way down to that section. Should you have a buyer that wants to make alternative arrangements, you need to use your best judgment. If you cannot reach an agreement, eBay should be notified.

One of the other common problems that arise on eBay, with difficult eBay buyers, is those who refuse to pay. With eBay, if you bid on an auction and win it, you are responsible for making payment; however, that doesn’t mean that everyone does. When trying to request payment from a non-paying eBay buyer, you will want to stay professional when doing so. By simply sending a few reminder notices you should still be able to keep your positive image. If you haven’t heard anything from your non-paying eBay buyer, you may want to contact eBay after about a week. eBay has a process that allows you to get your fees back, as well as a process that will gives non-paying eBay buyers a negative feedback rating.

It is also not uncommon for an eBay buyer to be unhappy with the item that they purchased and received from you. If this happens, you need to also use your best judgment. To prevent a problem from occurring, you will want to make sure that you provide a detailed description of whatever you are selling, as well as numerous pictures. It is also advised that you outline a return policy, whether or not you actually have one. Should you have intentionally or unintentionally mislead an eBay buyer, you should make the situation right; however, stand your ground if you are being scammed or “taken for a ride.”

The above mentioned situations are just a few of the many that you may come across as an eBay seller. No matter what situation arises, you are advised to use your best judgment and also keep your cool. In the end, you will be glad that you did.

eBay and Drop shipping – Getting the Product to

If you hope to own an eBay business, and make a full time living at it, you can easily make that dream come true – even if you don’t have a product of your own to sell. eBay provides many people who want to quit their corporate nine-to-five jobs with a way to make a good living, without having to put up a lot of start up capital.

This is made possible with the help of drop shippers. Drop shippers send merchandise to the customers of business owners. If you have an eBay business, you are a business owner. This will allow you to offer a wide variety of stock in your eBay store, without having the need to warehouse all of those products!

All you have to do is set up your auction, and sell the product. You then pass the customer’s information on to the drop shipping company. The drop shipper does the rest, and they will even use your company information, as well as your company logo if you have provided it to them. When the product arrives at your customer’s home, they will have no idea that your company didn’t send it. The drop shipper will package, label, and ship the products that you sell, allowing you more time to set up even more auctions, for greater profits.

You must establish a relationship with several drop shipping companies in order to become successful. In the beginning, most companies will require you to pay for the items that your customers order before they are shipped. You need to fill orders in a timely manner, so you should pay for the items with a credit card for speedy service. Eventually, you will be able to have the drop shipper fill your orders, and then bill you for them later.

When you set up your eBay auctions, make sure that your reserve price is set higher than the price that the drop shipper will be charging you for the item. The idea, of course, is to earn a profit! Depending on the item you are selling, a markup of about 10% should be about right, but you should do some research to see if the item is selling for a lower price in another eBay auction, or through other online sources.

By starting an eBay business using the drop shipping method, there is essentially no financial risk involved. The product will be sold before you pay the drop shipper for the item. This is one of the few businesses where you can actually turn a profit before you have expenditures!

EBay Income Possibilities.

If you've ever read an article about eBay, you will have seen the kinds of incomes people make - it isn't unusual to hear of people making thousands of dollars per month on eBay.

Next time you're on eBay, take a look at how many PowerSellers there are: you'll find quite a few. Now consider that every single one of one of them must be making at least $1,000 per month, as that's eBay's requirement for becoming a PowerSeller. Silver PowerSellers make at least $3,000 each month, while Gold PowerSellers make more than $10,000, and the Platinum level is $25,000. The top ranking is Titanium PowerSeller, and to qualify you must make at least $150,000 in sales every month!

The fact that these people exist gives you come idea of the income possibilities here. Most of them never set out to even set up a business on eBay - they simply started selling a few things, and then kept going. There are plenty of people whose full-time job is selling things on eBay, and some of them have been doing it for years now. Can you imagine that? Once they've bought the stock, everything else is pretty much pure profit for these people - they don't need to pay for any business premises, staff, or anything else. There are multi-million pound businesses making less in actual profit than eBay PowerSellers do.

Even if you don't want to quit your job and really go for it, you can still use eBay to make a significant second income. You can pack up orders during the week and take them down to the post office for delivery each Saturday. There are few other things you could be doing with your spare time that have anywhere near that kind of earning potential.

What's more, eBay doesn't care who you are, where you live, or what you look like: some PowerSellers are very old, or very young. Some live out in the middle of nowhere where selling on eBay is one of the few alternatives to farming or being very poor. eBay tears down the barriers to earning that the real world constantly puts up. There's no job interview and no commuting involved - if you can post things, you can do it.

Put it this way: if you know where to get something reasonably cheaply that you could sell, then you can sell it on eBay - and since you can always get discounts for bulk at wholesale, that's not exactly difficult. Buy a job lot of something in-demand cheaply, sell it on eBay, and you're making money already, with no set-up costs.

If you want to dip your toe in the water before you commit to actually buying anything, then you can just sell things that you've got lying around in the house. Search through that cupboard of stuff you never use, and you'll probably find you've got a few hundred dollars' worth of stuff lying around in there! This is the power of eBay: there is always someone who wants what you're selling, whatever it might be, and since they've come looking for you, you don't even need to do anything to get them to buy it.

So you want to get started on eBay? Well, that's great! There are only a few little things you need to learn to get started. Our next email will give you the lowdown.